Frequently Asked Questions

Orders are carefully packed and ship within 3–5 business days via tracked courier. You'll receive a tracking link by email as soon as it's on its way.

Yes — shipping is free on orders over $150. For smaller orders it's calculated at checkout.

Absolutely. Choose local pickup at checkout, or message us to arrange collection at an upcoming market — see our Markets page for dates and locations.

Use the tracking link in your dispatch email. If you have an account, you can also view progress under your orders.

We currently ship domestically as standard. For international requests, get in touch via the Contact page and we'll do our best to help.

As every piece is one of a kind, we accept returns of unused items in original condition within 14 days. Please contact us first so we can guide you through it.

Yes, ready-made pieces can be returned within 14 days if unused and in original condition. Custom and commissioned orders are non-refundable unless faulty.

Head to the Contact page and send us your order number and reason. We'll confirm the next steps and the return address.

We're so sorry. Send us a photo and your order number via the Contact page within 7 days of delivery and we'll put it right.

Keep your bag in a dry, dark place and pop the little soap heart inside to protect it from moths.

Don't scrub. Gently press a clean, damp cloth onto the mark and let it air dry naturally.

Keep it away from prolonged damp, air it out now and then, and store it with the soap heart to deter moths. A soft brush revives the pile.

Please don't — never machine wash, soak or tumble dry. Spot clean only, reshape by hand and dry away from direct heat.

Dab it gently with a barely-damp cloth. Avoid soaking, as our linings are often delicate vintage cotton.

Because each piece is unique, sizes vary. You'll find exact dimensions (in cm) in the Dimensions section on every product page.

Most of our bags comfortably hold daily essentials, but it depends on the style. Check the listed dimensions, or message us and we'll help you choose.

We accept all major debit and credit cards, plus the express wallets shown at checkout such as Shop Pay, Apple Pay and Google Pay.

Yes. Payments are processed securely by Shopify and your card details are never shared with or seen by us.

If Shop Pay Installments is available in your region, the option will appear at checkout.

Yes! Jump onto the Contact page and send us your request. Just tell us the style of bag you're interested in and the size. Once we receive the material we'll assess it and confirm whether the custom order can be achieved, along with the cost — pricing follows our retail range plus an additional handling fee, which varies by order.

We love a commission. Send us your idea via the Contact page with the style and size you'd like. We'll assess your material and confirm the details and cost before anything begins.

Custom pieces are priced as per our retail range for the chosen style, plus a handling fee that varies by order. We'll always confirm the full cost with you before we start.

Once we've received and assessed your material, we'll confirm a realistic timeframe with you. Timings depend on the style and our current market schedule.